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Expedition Muse - Customer Policy Conditions

These Customer Policy Conditions govern the booking and use of travel planning services ("Services") offered by Expedition Muse and outline important operational details regarding planning, fees, cancellations, revisions, and other service-specific terms. These Conditions are an integral part of your agreement with Expedition Muse and should be reviewed carefully prior to booking.

1. Booking and Payment:

• Full Payment Required Upfront: Planning for any personalized itinerary or service commences upon receipt of full payment for the selected package or service.

• Payment Methods: We accept payment methods as listed on our Website.

• Currency: All fees are quoted and payable in [Currency, e.g., US Dollars, British Pounds].

• Travel Companion Add-On Payment Deadline: To secure the Travel Companion Add-On service, full payment of the Travel Companion service fee is required within 48 hours of you booking your flights for the trip.

2. Cancellation & Refunds:

• Travel Planning Packages (Quick Getaway, Extended Escape, In-Depth Exploration, Untamed Horizons): All travel planning package fees are strictly non-refundable.

• Guided Journey: Travel Companion Add-On Service Fee: The Travel Companion service fee is non-refundable once booked and paid

• Online Travel Consultations: Online Travel Consultation fees are non-refundable.

3. Rescheduling & Changes:

• Online Travel Consultations: Online Travel Consultations can be rescheduled with at least 24 hours' notice, subject to availability.

• Guided Journey: Travel Companion Add-On - Rescheduling Travel Dates: If your travel dates change for a trip with the Travel Companion Add-On, you may be able to reschedule the Travel Companion service for new dates, subject to availability and a rescheduling fee of 10% of the original Travel Companion service fee.

• Guided Journey: Travel Companion Add-On - Reducing Trip Days: If you wish to reduce the number of days for the Travel Companion service after booking and payment, the original Travel Companion service fee will remain non-refundable. Any reduction in days is subject to availability and may not result in a reduced fee, though a reduced daily rate may be considered at our discretion, but is not guaranteed.

4. Plan Revisions (Travel Planning Packages):

• One Revision Included: Each travel planning package includes one opportunity to review the initial itinerary draft and request revisions.

• Reasonable Minor Changes: "Reasonable revisions" include minor adjustments to activities, accommodation preferences within the same price range, or small date adjustments, within the scope of the original package and destination.

• Additional Revisions Fee: Any requests for additional revisions beyond the included set will be billed at our hourly rate of £45 per hour.

• No Destination Changes After Agreement: Changes to the destination are not permitted after the initial plan has been agreed upon.

5. Travel Planning & Information Delivery:

• Questionnaire Delivery Time: Upon payment for a Travel Planning Package or Online Travel Consultation, a detailed questionnaire will be sent to your email within 4 hours.

• Initial Plan Draft Delivery Time (Standard): For Travel Planning Packages, you will receive the initial plan draft within 10 business days of receiving your completed questionnaire (please allow +/- 5 days flexibility).

• Final Plan Delivery Time (Standard): For Travel Planning Packages, you will receive the final plan within 7 business days of receiving your approval and choices on the initial draft (please allow +/- 5 days flexibility).

• PDF Deliverable: Final Travel Plans and Expedition Plans are delivered as detailed PDF documents.

6. Expedited/Rush Service (Travel Planning Packages):

If you require your travel plan sooner than our standard processing time, you may select our rush service for an additional fee:

• 5-7 Day Plan (Quick Getaway): Initial plan within 48 hours (Extra £250)

• 8-14 Day Plan (Extended Escape): Initial plan within 72 hours (Extra £350)

• 15-21 Day Plan (In-Depth Exploration): Initial plan within 5 Business Days (Extra £450)

• Final details for all Rush plans will be sent within 48 hours of client acceptance of the initial plan.

7. Flight Booking (ASAP Time Sensitive Option):

If you select the "Cheap Flights (Time Sensitive)" flight strategy for a Travel Planning Package, please note that flight research and booking links will be prioritized and sent to you after we receive and review your completed questionnaire, to enable you to secure flight deals quickly.

8. Phone Consultations:

8-14 Day Plan: 1x 30-minute phone consultation
15-21 Day Plan: 2x 30-minute consultations
22+ Day Plan: 3x 30-minute consultations

Extra Calls available for an additional fee of £35 per 30min.

9.Restaurant Recommendations:

By request, all plans include personalized restaurant recommendations aligned with your preferences and destinations.

10. 22+ Day Plan - Enquiry Response & Payment Process:

For enquiries regarding the 22+ Day plan, Expedition Muse may respond via email to discuss the preferred itinerary and day numbers. Once the details are established, payment instructions will be provided for securing the booking. Alternatively, a phone consultation can be scheduled for a standard consultation fee. Should the client opt for a consultation, the fee will be deducted from the final price, and an updated price will be provided to be paid upon booking the full plan.

10.a The client is also solely responsible for booking and covering their own travel costs, including flights, accommodations, attractions, and all other expenses related to their trip. This apply to each plan offered. 

11. Guided Journey: Travel Companion Add-On

The Guided Journey: Travel Companion Add-On is a personalized service where the client is accompanied by the Expedition Muse planner (the "Companion") during their trip. Please note the following:

• Exclusivity: This add-on service is only available for trips planned and organized by Expedition Muse. The Companion will not accompany trips planned independently or by third-party providers.

• Role of the Companion: The Companion is not a licensed tour guide or tour operator. The Companion will provide expert guidance, facilitate deeper cultural connections, and assist with logistics and navigation. However, the Companion is not responsible for booking any third-party services, such as flights, hotels, or activities, and will not take responsibility for any issues arising from such bookings.

• Client-Booked Attractions and Activities: Any bookings made by the client directly (such as flights, accommodation, and activities) are the sole responsibility of the client. While the Companion will assist in case of issues with these bookings, they are not liable for any problems, disruptions, or changes to third-party services.

• Travel Expenses (Advance Payment Required):
  Clients are required to cover all of the Companion’s travel expenses in advance. This includes but is not limited to flights, visas, accommodation( separate room for single use), and any shared entry/activity costs (where the Companion is attending). If these expenses are not paid prior to departure, the Companion reserves the right not to participate in the trip. No exceptions will be made.

• Flexibility: The Companion will work with the client on the ground to adjust the itinerary as needed during the trip. There will be more flexibility to make adjustments on the go, subject to feasibility and availability.

• Discount on Planning Service: If the client chooses to add the Guided Journey: Travel Companion Add-On, they will receive a 20% discount on the original price of the planning service. The discount will be applied at the time of final payment.

12.While each service includes a set number of recommendations, Expedition Muse reserves the right to offer additional suggestions or adjustments at our discretion. In some cases, and depending on the nature of your trip, we may show flexibility and work around the outlined numbers to better meet your needs and expectations. This is not guaranteed and is evaluated on a case-by-case basis.

13. Contact Information:

For any questions regarding these Customer Policy Conditions, please contact us at expeditionmuse@outlook.com

12. Disclaimer

Expedition Muse provides bespoke travel planning services, including personalized itineraries, curated recommendations, third-party booking links, and introductions to local contacts. However, we do not act as a travel agent or tour operator and do not book or operate any services on your behalf.

While we strive to recommend reliable experiences, accommodations, transportation providers, and guides based on personal knowledge and local connections, all bookings and interactions with third parties are made at your own discretion and risk. Expedition Muse cannot guarantee the accuracy, availability, or quality of any third-party services, nor are we liable for any changes, delays, cancellations, disruptions, force majeure events, or dissatisfaction arising from such services.

You remain solely responsible for:

• Making all bookings directly with third-party providers

• Ensuring that your travel documents, insurance, and visas are in order

• Assessing the suitability of suggested activities or contacts

• Complying with local laws, customs, and regulations in the countries you visit

By engaging with Expedition Muse’s services, you acknowledge and accept that the role of the planner is to design, suggest, and inspire—not to execute or operate any component of your trip.

Expedition Muse - Terms of Service

1. Acceptance of Terms

Welcome to Expedition Muse (the "Website"). By accessing or using this Website and/or booking any travel planning services offered by Expedition Muse, you ("you" or "User") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use this Website or book our Services.

2. Services Offered

Expedition Muse provides personalized travel planning services, including itinerary design, destination research, recommendations for travel arrangements, and online consultations, as described on our Website. We also offer a Travel Companion Add-On service.

3. User Responsibilities

• You are responsible for providing accurate and complete information.

• You are responsible for ensuring you have valid travel documents and insurance.

• You are responsible for your own bookings based on our recommendations.

• You agree to comply with all applicable laws and regulations.

4. Intellectual Property

The content of this Website, including text, graphics, logos, images, and software, is owned by or licensed to Expedition Muse and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or commercially exploit any content from this Website without our prior written consent. Itinerary plans and related materials provided to you as part of our Services are for your personal, non-commercial use only.

5. Disclaimer of Warranties

THIS WEBSITE AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE SUCCESS OF ANY TRAVEL PLANS OR OUTCOMES OF TRAVEL EXPERIENCES.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXPEDITION MUSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE WEBSITE OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EXPEDITION MUSE EXCEED THE AMOUNT YOU PAID TO US FOR THE APPLICABLE SERVICE.

7. Indemnification

You agree to indemnify and hold harmless Expedition Muse from any claims, damages, losses, and expenses arising from your use of the Website or Services, your violation of these Terms, or your violation of any third-party rights.

8. Visa & Travel Requirements (Disclaimer)

Expedition Muse provides information on visa and travel requirements as a courtesy. Travelers are solely responsible for verifying and obtaining all necessary travel documents and insurance. Expedition Muse is not responsible for any issues arising from visa, passport, or health requirements.

9. Guided Journey: Travel Companion Add-On: 

• Companion, Not Tour Guide: The Companion service is not a licensed tour guide or tour operator. The Companion will assist with logistics, provide expert guidance, and help with navigating local cultures and destinations. However, the Companion is not responsible for booking, managing, or overseeing any third-party services (such as flights, hotels, or activities) and will not be held liable for any issues related to these bookings.

9.a. Overall: Client Responsibility: The client is responsible for all bookings related to travel (including flights, hotels, and activities) and must ensure they are well-prepared with the necessary documentation (e.g., visas, insurance). The Companion will not be held responsible for any issues that arise from the client’s bookings or failure to comply with travel requirements.

Travel Expenses: The client will cover all associated travel expenses for the Companion (including flights, visas, accommodation(separate room, single use), and shared activity costs), and these expenses must be paid in advance.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

10. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved through [Specify dispute resolution method, e.g., binding arbitration, or courts of [Location]].

11. Changes to Terms

We reserve the right to modify or revise these Terms at any time, and such modifications shall be effective immediately upon posting of the revised Terms on our Website.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at: expeditionmuse@outlook.com

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